Mahidha Global Private Limited Effective Date: June 25, 2026 · Last Updated: June 25, 2026
1. Introduction
Mahidha Global Private Limited ("Mahidha", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you:
- Visit our website;
- Create an account;
- Purchase products;
- Subscribe to marketing communications;
- Contact customer support;
- Participate in promotions or surveys;
- Interact with us through social media channels; or
- Otherwise use our services.
This Privacy Policy is intended to comply with applicable Indian laws including:
- Digital Personal Data Protection Act, 2023 ("DPDP Act");
- Information Technology Act, 2000;
- Consumer Protection Act, 2019;
- Consumer Protection (E-Commerce) Rules, 2020;
- Applicable rules, regulations and guidelines issued from time to time.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Data Fiduciary: Mahidha Global Private Limited
Registered Office: First Floor, SY No. 116, Flat No. 107, Telecom Nagar, Gachibowli, Hyderabad, Rangareddy, Telangana – 500032
CIN: U32120TS2026PTC211701
GSTIN: 36AAUCM5483A1Z6
Customer Support: support@mahidha.com
Website: https://www.mahidha.com/
3. Information We Collect
We may collect personal data that you voluntarily provide and information generated through your interactions with our Website.
A. Identity Information
- Full name
- Date of birth (optional)
- Title or salutation
B. Contact Information
- Mobile number
- Email address
- Billing address
- Shipping address
C. Transaction Information
- Order history
- Purchase details
- Product preferences
- Invoice information
- Delivery information
- Refund information
D. Account Information
Where accounts are created:
- Username
- Login credentials
- Passwords (stored securely in encrypted or hashed form)
E. Technical Information
When you use our Website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Session information
- Referral URLs
- Analytics information
F. Customer Support Information
- Emails
- Chat messages
- Phone call records
- Feedback
- Product reviews
- Complaint information
4. Information We Do Not Intentionally Collect
Mahidha does not intentionally collect medical information, health records, biometric information, genetic information, or sensitive personal information unrelated to our services — unless required by law or voluntarily provided by you for a lawful purpose.
5. How We Collect Information
Directly from you — when you create an account, place an order, subscribe to newsletters, contact customer support, participate in surveys, or submit reviews.
Automatically — through cookies, analytics tools, website logs, and device information.
From third parties — including payment service providers, logistics partners, fraud prevention providers, and marketing platforms.
6. Purposes of Processing
We process personal information for legitimate business purposes including:
Order Fulfilment — processing purchases, managing shipments, providing order updates, managing returns and refunds.
Customer Service — responding to inquiries, resolving complaints, providing support.
Account Management — creating accounts, verifying identity, securing user accounts.
Marketing Communications — where permitted by law or with consent: promotional emails, product launches, sale notifications, loyalty communications, brand updates.
Website Improvement — analytics, website performance, user experience optimization.
Fraud Prevention — security monitoring, fraud detection, transaction verification.
Legal Compliance — tax compliance, regulatory obligations, legal claims, enforcement of rights.
7. Legal Basis for Processing
We process personal data based on:
Consent — where you voluntarily provide information or agree to receive communications.
Legitimate Uses — where processing is reasonably necessary for fulfilling purchases, delivering products, customer support, fraud prevention, security, and legal compliance.
8. Marketing Communications
You may receive promotional communications from Mahidha where you have provided consent, or where applicable law permits such communications.
You may unsubscribe at any time by clicking the unsubscribe link, contacting customer support, or writing to us directly. Withdrawal of consent will not affect processing undertaken prior to withdrawal.
9. Cookies and Tracking Technologies
Mahidha uses cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, improve customer experience, and measure marketing effectiveness.
Cookies may include Essential Cookies (required for website operation), Functional Cookies (improve user experience), Analytics Cookies (help understand website usage), and Marketing Cookies (assist in advertising and remarketing).
You may disable cookies through browser settings; however, some features may not function properly.
10. Sharing of Personal Data
Mahidha does not sell personal information. We may share information with:
- Payment Service Providers — for payment processing.
- Logistics Partners — for product delivery.
- Technology Providers — for website hosting, analytics and software services.
- Marketing Service Providers — for communication campaigns and customer engagement.
- Professional Advisors — including auditors, lawyers and consultants.
- Government Authorities — where required by law.
11. Cross-Border Data Transfers
Mahidha may engage international service providers. Personal information may therefore be processed or stored outside India. Where such transfers occur, we take reasonable measures to ensure appropriate safeguards and protection of personal data consistent with applicable laws.
12. Data Retention
We retain information only as long as necessary for order fulfilment, customer support, legal obligations, tax and accounting requirements, fraud prevention, and dispute resolution. When no longer required, information may be deleted, anonymized, or archived as required by law.
13. Security Measures
Mahidha implements reasonable security measures including SSL encryption, access controls, secure payment processing, firewall protection, security monitoring, and employee confidentiality obligations. While we strive to protect personal information, no system can guarantee absolute security.
14. Your Rights
Subject to applicable law, you may:
- Access Information — request information regarding personal data processed by us.
- Correction — request correction of inaccurate information.
- Erasure — request deletion where legally permissible.
- Withdrawal of Consent — withdraw previously provided consent.
- Grievance Redressal — raise concerns regarding data handling practices.
- Nomination — exercise rights available under the DPDP Act.
Requests may be submitted to: grievance@mahidha.com
15. Children's Privacy
Our products and services are intended for persons aged 18 years or older. We do not knowingly collect personal data from children. If we become aware that personal information of a child has been collected without appropriate authorization, we may delete such information.
16. Third-Party Websites
Our Website may contain links to third-party websites. Mahidha is not responsible for the privacy practices, security measures, content, or policies of third-party websites. Users should review such policies independently.
17. Data Breach Response
In the event of an actual or suspected security incident, Mahidha may investigate the incident, implement remedial measures, notify affected individuals where appropriate, and cooperate with regulatory authorities.
18. Grievance Officer
For privacy-related concerns, users may contact:
Name: Mahima Sharma Designation: Director & Grievance Officer Email: grievance@mahidha.com Phone: +91 72073 61114 Address: First Floor, SY No. 116, Flat No. 107, Telecom Nagar, Gachibowli, Hyderabad, Rangareddy, Telangana – 500032
We aim to acknowledge complaints within 48 hours and resolve grievances within 30 days wherever reasonably possible.
19. Changes to This Policy
Mahidha reserves the right to update this Privacy Policy from time to time. Updated versions will be published on the Website with a revised "Last Updated" date. Continued use of the Website following publication constitutes acknowledgment of the revised policy.
20. Contact Us
Mahidha Global Private Limited Registered Address: First Floor, SY No. 116, Flat No. 107, Telecom Nagar, Gachibowli, Hyderabad, Rangareddy, Telangana – 500032 CIN: U32120TS2026PTC211701 · GSTIN: 36AAUCM5483A1Z6 Email: support@mahidha.com · Phone: +91 72073 61114 Website: https://www.mahidha.com/